Warranty and service

Warranty and Service Terms

Official Support and Maintenance

"Total-Energo" LLC provides an official warranty for the entire product range in accordance with the current legislation of Ukraine and the manufacturer's terms. The warranty period is specified in the warranty card and begins on the date of sale. In the case of pre-orders, the warranty period is calculated from the date of shipment from the "Total-Energo" LLC warehouse in Ukraine.

All warranty obligations are fulfilled in accordance with the Law of Ukraine "On Protection of Consumers' Rights".

What the Warranty Covers

Equipment diagnostics
Repair or replacement of parts that failed through no fault of the user
Complete replacement of the product (if repair is impossible or impractical)

Important: In the case of pre-orders, the warranty period is calculated from the date of shipment from the "Total-Energo" LLC warehouse.

Before Contacting the Service Center

To avoid unnecessary time loss and speed up diagnostics, we recommend checking the following first:

Correct installation and connection
Quality of the power supply network
Equipment settings
Compliance with operating conditions

Service Request Algorithm

Submit a request through the service request form and provide the following information:

👤 Personal Details

• Full Name

• Contact phone number

• Email for correspondence

📦 Product Info

• Equipment name

• Number and date of the warranty card

• Serial number

🔧 Malfunction Details

• Date of failure

• Detailed description of the problem

• Photo / video of the malfunction

⏳ Timeframes: The average diagnostic time is 3–7 business days. After submitting a request, a manager or service center specialist will contact you to inform you of the next steps and clarify the equipment delivery method. Delivery to and from the service center is at the customer's expense.

The warranty does not apply in cases of:

Absence of the original warranty card.
Mechanical damage caused by improper installation, impact, dropping, or external interference.
Operation in conditions not provided for by the technical requirements (overload, unstable power supply, excessive humidity, dust, etc.).
Unauthorized disassembly, repair, component soldering, or modification of the equipment's design.
Damage caused by natural disasters: lightning, fire, flooding, force majeure.