User Agreement

The text of the User Agreement (hereinafter referred to as – «Agreement» and/or «Agreement») set forth below is addressed to an unspecified number of persons, visitors to the website: total-energo.com.ua (hereinafter referred to as – «Site») and/or the TOTAL-ENERGO mobile application (hereinafter referred to as – «Mobile Application») and/or other services (hereinafter referred to together as «TOTAL-ENEGO Online Platform» and/or «Online Platform»), when using, ordering, corresponding, telephone conversation, leaving reviews, etc. on the TOTAL-ENERGO Online Platform.

Actions by persons (hereinafter referred to as «User»/ «Buyer»), and in plural "Users"/ "Buyers"), aimed at using the TOTAL-ENERGO Online Platform, is considered to be unconditional acceptance of all provisions of this Agreement.

The User hereby acknowledges that acceptance of the Agreement is equivalent to signing and concluding the Agreement on the terms set forth in this Agreement. In the event that any part of this User Agreement is declared invalid or unenforceable, the remaining parts of it will remain valid.

You can read about the features of returning goods, warranty service, and delivery of goods in the relevant sections of the site.

The User Agreement defines the general terms and conditions for creating a personal user account, forming and accepting an order for execution, delivery and return of goods, marketing aspects of interaction between the User and the TOTAL-ENERGO Online Platform, etc.

If you, as the User, do not agree with this User Agreement, you should not use the TOTAL-ENERGO Online Platform. Please periodically check this Agreement, as changes to the Agreement indicate that you accept them from the moment such changes are made.

By accepting this Agreement, the User agrees to the processing and protection of his personal data, in the scope, manner, in accordance with the purpose and purposes of processing in accordance with the Regulations on the Processing of Personal Data (hereinafter – «Regulations» and/or «Regulations on the Processing and Protection of Personal Data»).

We value the User's right to privacy and non-disclosure of his personal information. This User Agreement — a rule used by all Users of our service and regulates the collection and use of personal information that may be requested/received when visiting the Online Platform, when ordering, correspondence, telephone conversation, or any other communication involving the exchange of data/information.

If the User has any questions or problems regarding confidentiality, the User may wish to withdraw Consent to the use of personal data; to do this, simply send an e-mail with the subject line "Personal data" to the email address: office@total-energo.com.ua.

CONTACT WITH THE ONLINE PLATFORM

Contact with the Online Platform is possible:

• electronically at the address: office@total-energo.com.ua
• User requests in the form of email or via social media chat can be sent around the clock, however, such requests are processed on business days.

USER PERSONAL DATA

The TOTAL-ENERGO Online Platform, in the event that the User places an order, participates in promotions, surveys or otherwise interacts with the Online Platform, the Online Platform collects both personal information and and general data.

Personal information concerns an individual user and is processed in the manner, to the extent, and for the purposes specified in the Regulations on the Processing of Personal Data of Users (hereinafter - Regulations). In this case, registration or provision of such information is not required to view the Online Platform and gain access to its content.

In order to place an order for goods/services, participate in promotions, surveys, or otherwise interact with the Online Platform, you must carefully familiarize yourself with your rights and obligations regarding the processing of personal data, which are specified in Art. 8 of the Law of Ukraine "On Personal Data Protection" and the Regulations, carefully read this User Agreement and the Regulations, and express your full agreement with their terms.

If you do not agree with any of the terms of this User Agreement and the Regulations on the processing and protection of personal data, please do not provide personal information (personal data).

PROCESSING OF PERSONAL DATA FOR THE PURPOSE OF PURCHASING GOODS ON CREDIT OR INSTALLMENTS

In addition to the Regulations on the processing and protection of personal data, in compliance with the requirements of the Law of Ukraine "On the Protection of Personal Data" by filling out an application on the Online Platform to consider the possibility of purchasing goods on credit and clicking the "I confirm the order" button, the User consents to the processing of personal data specified in the application.Trustees: JSC "FUIB" (EDRPOU code - 14282829), JSC "OTP BANK" (EDRPOU code– 21685166), JSC "UKRSIBBANK" (EDRPOU code– 09807750), LLC "FC"CFR" (EDRPOU code– 35725063), JSC "ALFA-BANK" (EDRPOU code– 23494714), JSC CB "PRIVATBANK" (EDRPOU code– 14360570), JSC "UNIVERSAL BANK" (EDRPOU code - 21133352), and other financial institutions that provide the possibility of lending on the TOTAL-ENERGO Online Platform, in order to ensure the implementation of civil legal relations, provision/receipt and payment for purchased goods/services, including through lending.

By this Agreement, the User does not object to the verification by the financial institutions listed in this Agreement of information in any credit history bureaus of Ukraine in order to clarify information related to the fulfillment of obligations assumed by me under contracts (including credit), if any, thereby understanding that the volume of information to be verified may include information related to banking secrecy, and the clarification of which will be complete and sufficient to understand his social, property status, solvency and bearing possible further property liability, in the event of its necessary.

The User also agrees that the Owner has the right to provide access to and transfer his personal data to third parties without any additional notice, without changing the purpose of their processing, as defined in the Regulations and this Agreement. Including, to verify the information specified by the User and does not object to the transfer for possible necessary clarification of this information to third parties, by which I understand: financial institutions, collection companies, mobile and postal operators, other individuals and/or legal entities.

The User agrees to request and receive from the credit history bureaus included in the Unified Register of Credit History Bureaus (hereinafter - "Bureau"), data and information in the form of summarized indicators, formed on the basis of information contained in his credit history and/or on the basis of information available from open sources, from third parties, using calculation models available to the Bureau, as well as to the use of the specified information by the Owner and/or third parties to determine and offer to me, the Owner, in my personal account on the TOTAL-ENERGO Online Platform https://total-energo.com.ua/ marketing/special offers (financial limits) for the purchase of goods and/or services.

THIRD PARTIES PROVIDING SERVICES

For the fulfillment and delivery of orders, providing customer support, data analysis and other services, the User consents to the Online Platform engaging the services of third parties. The transfer of the User's personal data for processing by third parties is carried out within the limits and under the conditions specified in this Agreement and in the Regulations on the Processing and Protection of Personal Data.

DISCLOSURE AND TRANSFER OF INFORMATION

Information on the conditions for disclosing personal data to third parties is contained in the Regulations on the Processing of User's Personal Data.

PERSONAL ACCOUNT (ACCOUNT)

Personal Account is a full-fledged tool created to make purchases using the Online Platform even more convenient.

If you have any questions regarding the functioning of your personal account (account), please contact the email address: office@total-energo.com.ua

COOKIES POLICY

Like many other companies, we use cookie technology on and off our Online Platform. Cookies are pieces of information that the Online Platform transfers to the consumer's (User's) hard drive to store information related to the Online Platform. This technology enhances the use of the Internet by preserving the User's preferences when browsing a particular site. Cookie technology does not contain personal information and cannot in any way configure the User's system or read information from their hard drive.

When browsing the Online Platform, we may place cookies on your computer. Such temporary cookies are used to count the number of visits to our Online Platform. They are deleted when you exit the browser. Persistent cookies can be stored on your computer by your browser. When you register, this type of cookie tells you whether you are visiting us for the first time or have visited our Online Platform before. Cookies do not contain Personal Data and can be blocked by you at any time. Cookies do not receive any personal information about you or provide us with your contact information, nor do they receive any information from your computer. We use cookies to determine the characteristics of our website.Online Platform features and offers that you like the most in order to provide you with more information that you are interested in. In addition, cookies are used to make the Online Platform https://total-energo.com.ua/ua/ safe, secure and convenient. Cookies provide support for security features and their launch.

Cookies also allow you to track violations of the User Agreement by visitors or devices. Cookies help to estimate the number and frequency of requests, as well as detect and block those visitors or devices that attempt to perform batch downloads of information from the Online Platform.

The «help» shortcut on the toolbar of most browsers will inform you how to prevent the browser from accepting new cookies, how to receive notifications from the browser that you have received new cookies, or how to disable cookies. Remember that cookies allow you to fully use all the features of the Online Platform https://total-energo.com.ua/, and we recommend that you leave them enabled.

In addition, the Online Platform https://total-energo.com.ua/ may contain links to sites that are not managed by "TOTAL-ENERGO" LLC. Such links are provided for informational purposes only. When you go to other sites via links, these Regulations and this User Agreement do not apply to such sites.

The technical equipment of the pages of the Online Platform https://total-energo.com.ua/ may include modules: Facebook, Twitter, Youtube (youtube.com), Google, Telegram, Instagram, Viber.

These modules may be buttons for synchronizing an account on the Online Platform https://total-energo.com.ua/, Like, retweet or, respectively, "I like it". If a visitor opens one of the web pages equipped with such a plugin, his Internet browser will directly connect him to the Facebook, Twitter, LinkedIn, Google+, Youtube Telegram, Instagram, Viber servers. The plugin will transmit data to the server about which web pages of the Online Platform https://total-energo.com.ua/ the visitor viewed. When using any plugin functions, this information will also be synchronized with the visitor's account on Facebook, Twitter, Google+, Youtube, Telegram, Instagram, Viber. More detailed information about the collection and use of data by Facebook, Twitter, Google+, Youtube Telegram, Instagram, Viber, as well as about the rights and possibilities for protecting personal data in this context can be found in the section.

MEDIA AND COMMUNICATION

The User, using the Online Platform, consents to receiving calls regarding order verification, assessing the quality of order fulfillment, receiving messages by email, in messengers including, but not limited to, Viber, Telegram, WhatsApp, by phone, receiving push notifications to the phone including regarding the quality of service; receiving marketing mailings, newsletters, questionnaires in order to assess the quality of services provided, conducting analytical research. The user is also entitled to publish a review of the received goods. 

PRICES AND AVAILABILITY OF GOODS

The description of the goods posted on the Online Platform, including the prices indicated on the Online Platform and information on the availability of goods, may change.

When placing an order, the terms and conditions for conversion and refunds can be read in the relevant sections of the site "Payment" and "Warranty and return of goods".

The amount of the order may vary depending on the price, quantity, and nomenclature of the goods available to the seller on the date of shipment. The final cost of the goods is indicated in the billing and/or shipping documents provided to the buyer (or his representative) upon receipt of the order.

In the event of the goods being unavailable, the seller may unilaterally cancel the order. You can read more about paying for goods here.

CONTESTS AND PROMOTIONS

The TOTAL-ENERGO online platform sometimes posts announcements about promotions with the ability to register online. In such cases, we will use the information provided by the User to conduct the promotion (for example, to notify the User in case of winning).

By participating in the promotion, the User gives his/her unequivocal consent to the free use of his/her name, surname, photo, interview or other materials about the User for advertising purposes, including the right to publish the User's name and photo in the media, any printed, audio and video materials, interviews with the media. Such use is not compensated (not paid).

The conditions for the transfer of personal data to third parties in such cases are defined in the Regulations on the Processing of User Data.

ORDER PLACEMENT

Order placement on the Online Platform is possible for registered Users who havehave access to the Personal Account.

When placing an order for a product, the User confirms that the personal data provided by him is reliable, complete and up-to-date.

The User places an Order on the Online Platform through the Personal Account by filling out the Order form on the Site or in the Application in the following sequence:

The User adds the selected Product(s) to the "Cart", and then proceeds to the Order form.
A User who already has an Account confirms in the Order form the validity of the data necessary for the conclusion and execution of the purchase and sale agreement. A User who places an Order for the first time must independently fill out the Order form with the data necessary for the conclusion and execution of the purchase and sale agreement, or log in using a Facebook or Google account. In any case, providing outdated and false User data may prevent the execution of the Order.

In the Order form, the User must provide the following data relating to the User: name and surname, contact phone number and/or email address, as well as data relating to the purchase and sale agreement: Product(s), quantity of Product(s), place and method of delivery of the Product(s), payment method, data regarding the recipient of the Order (in the event that the recipient of the Order is a third party). Providing an email address is not mandatory. Depending on the chosen method of delivery of the Product(s), the User may also be asked to provide the following data: address (street, house/apartment number, postal code, town, country). In case the User wishes to make a payment on behalf of a business entity (legal entity or individual entrepreneur), it is also necessary to indicate the company, and if they requested a VAT invoice as part of the form, also the VAT payer number.
The User selects one of the methods of delivery and payment for the Goods(s) offered by the Online Platform.

The User sends the Order (submits an offer) using the functionality of the Online Platform available for this purpose (the "Confirm Order" button).
If the User places an Order for the first time on the website available at: https://total-energo.com.ua/ also in the relevant Appendix, he may be asked to confirm the contact phone number by entering the code received by the User in an SMS message or via the Viber messenger in the appropriate field of the Order form. If the User already has a corresponding account registered on the Online Platform, places an order, but has not confirmed the phone number, the Online Platform automatically performs actions aimed at verifying and confirming the specified number.

During the Order process, until the moment of clicking the "Confirm Order" button, the User has the opportunity to independently correct the entered data regarding the selected Product(s), adding or removing the corresponding item from the "Cart". Removing one product may automatically cause the removal of another product from the "Cart", given the direct connection between the Products.

Depending on the selected payment method, the User may be redirected to the pages of a third-party payment service provider to make the payment.
The User is aware that, regardless of the will of the Online Platform, carriers, delivery services, financial companies, etc. (together – "Third Parties") may set additional fees and tariffs for services provided by third parties. The Online Platform is not responsible for changing such fees or tariffs. The Online Platform will make all reasonable efforts to inform Users of such changes.

By clicking the "Confirm Order" button The User agrees to pay all related fees and commissions that are added to the amount of the placed order. 

After placing the Order, the Online Platform immediately confirms its receipt and sends a notification to the e-mail address and/or SMS about the acceptance of the Order for execution.

The User's placement of the Order does not yet mean the conclusion of a Purchase and Sale Agreement. The purchase and sale agreement between the User and the Seller is concluded at the moment the Client receives a notification of acceptance of the Order for execution.

In the event of the absence of the Goods/Services or other obstacles, the Site will individually contact the User at the e-mail address or phone number specified by the User.

Information about the status of the Order is brought to the attention of the User in one or more of the following available ways: status in the User's Personal Account, a message to the e-mail address, online chat in the User's Personal Account.

The Online Platform reserves the right to impose restrictions on the User's order of certain Goods, in particular, when such Goods are offered as part of promotions. The restrictions will be indicated on the Online Platform each time.. 

DELIVERY OF GOODS

Users can familiarize themselves with the provisions on the delivery of goods here.

PROVISION OF A SETTLEMENT DOCUMENT

A settlement document (cash receipt, merchandise receipt, expense receipt, etc.) of the established form and content for the full amount of the transaction will be created by the seller in electronic form and sent to the e-mail address provided by the User no later than the moment of delivery of the goods/services.

By clicking the button «I confirm the order» The User consents to the sending of an electronic invoice to the e-mail address provided by him when creating his Personal Account (the address specified in the Personal Account in the «Contacts» section). If the User did not provide an e-mail address when creating his Personal Account, the invoice will be provided to him in paper form.

The User is obliged to inform the Seller about his desire to receive an invoice in paper form before placing the Order (pressing the «Confirm Order» button).

An electronic invoice is equivalent to a document in paper form and has full legal force. In case of returning the goods, it is not necessary to print the electronic settlement document.

A settlement document of the established form and content confirms the fact of sale of goods and/or provision of services and has, in particular, the force of an invoice and/or act of services provided, provided that the moment of payment for the goods/service coincides in time with the moment of transfer of the goods and/or provision of the service.

PROVISION OF A WARRANTY CODE

If the goods have a guarantee, the warranty code for such goods will be provided to the User in electronic or paper form and sent to the e-mail address provided by the User.

By clicking the button "I confirm the order", the User gives his consent to sending the warranty code to the e-mail address provided by him when creating his Personal Account (the address specified in the Personal Account in the "Contacts" section). If the User did not provide an email address when creating a Personal Account, the warranty card will be provided to him in paper form.

The User is obliged to inform the seller about his desire to receive a warranty card in paper form before placing the Order (pressing the “Confirm Order” button).

Total-Energo LLC
EDRPOU: 43448273
+380442901806