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Total-Energo LLC offers professional repair and maintenance services for Socomec MASTERYS GP4 three-phase uninterruptible power supplies—the latest series of online double-conversion UPS units designed to meet Industry 4.0 requirements. MASTERYS GP4 UPS units are designed for critical power supply to IT infrastructure, medical centers, industrial facilities, data centers, and telecommunications systems. The series’ power ranges from 10 to 160 kVA, with the ability to connect up to 6 units in parallel. The UPS units are equipped with Smart Battery Management, offer high energy efficiency (up to 96.5%), a wide range of communication options, and an intuitive color display.
Total-Energo LLC performs repairs of any complexity on Socomec MASTERYS GP4: from replacing power modules and control boards to upgrading the battery system, using original components and conducting full testing after the work is completed.
Repair Work Procedure
- Initial diagnostics – scanning internal event logs, checking the inverter, rectifier, bypass, BCU board, display, and interfaces (Ethernet, Modbus, SNMP);
- Battery reserve check – analysis of voltage, capacity, internal resistance, temperature, cell integrity, and Smart Battery Management diagnostics;
- Preparation of a defect report – detailed list of detected faults, agreement on repair costs and timelines;
- Supply of original spare parts – power modules, displays, fans, control boards, IGBTs, sensors, connectors, BMS modules;
- Preventive maintenance – cleaning radiators, replacing thermal pads, checking insulation and fasteners, updating firmware;
- Repair services – replacement of damaged modules, firmware updates, controller reflashing, parameter configuration;
- Commissioning and debugging – checking mode switching (VFI, ECO, SMART ACTIVE), sensor calibration, checking protection logic;
- Load testing – operation from the mains and battery, autonomy testing, checking response to power loss;
- Preparation of a work completion report – report with test results and recommendations for further operation.
In cases of complex repairs or the need for high-precision equipment testing, repair work is carried out at the service center of Total-Energo LLC.
Battery replacement
MASTERYS GP4 supports operation with external battery packs and scalable battery modules. We offer:
- Replacement of lead-acid batteries (AGM/GEL) – certified modules from trusted suppliers, installation taking into account backup time and load;
- Battery system expansion – connection of additional battery cabinets with correct BMS configuration;
- Transition to LiFePO4 batteries – with intelligent monitoring and the following advantages:
- Durability – up to 6,000 cycles (10–15 years of operation);
- Safety – thermal stability, no leakage;
- High energy density – smaller dimensions for the same capacity;
- Fast charging and low self-discharge;
- Full integration with control systems (Smart BMS).
Service Support
- Scheduled Maintenance – routine UPS inspection, testing in various modes, software updates, analysis of event logs;
- Emergency service – on-site visit by specialists within 24 hours in case of malfunctions or alarms;
- Monitoring and analytics – connection to a monitoring network for remote control of operating parameters and battery wear forecasting;
- Technical consulting – battery selection, power supply modernization, integration into the enterprise’s power system;
- Documentation preparation – technical condition reports, test reports, maintenance history.
Service Agreement
Total-Energo LLC enters into individual service agreements for MASTERYS GP4 maintenance, which include:
- Regular service visits – according to an agreed schedule (quarterly, semi-annually, etc.);
- Priority response – service in the shortest possible time for equipment with increased reliability requirements;
- Constant stock of spare parts – key modules are kept in stock for prompt replacement;
- Comprehensive service reporting – provision of reports, inspection reports, and recommendations after each service visit.
Socomec MASTERYS GP4 — an innovative platform for uninterruptible power supply to mission-critical facilities. Total-Energo LLC guarantees comprehensive service support, high-quality repairs, and maximum reliability for your equipment.